Unfortunately, Dlg Legal Services Limited does not currently accept new clients through ReviewSolicitors. To help you get expert legal advice as soon as possible, one of our employees can recommend another highly rated law firm that accepts new clients and forwards your request to them. They will then contact you to confirm your appointment. We will also send you an email with the details of the new company. Apply a consistent approach to assessing the legal merits of claims. Founded on March 1, 2014, DLG Legal Services is an SRA-regulated legal services company that legally advises and supports DLG`s clients. DLG Legal Services employs around 330 people and is wholly owned by the Direct Line Group. We offer a range of services, which are mainly covered by Motor Vehicle Legal Protection (MLP) and Family Legal Protection (FLP) products. Provide accurate and clear legal advice, meet client expectations, clearly and concisely explain decisions and steps in the claims process and ensure clients are treated fairly. They follow the initial instructions and provide clear and accurate legal advice. This includes the proactive and timely handling of claims in accordance with the terms of the customer`s legal expenses insurance. Our mission at DLG Legal Services is to make the law easy and accessible to all.
As part of the Direct Line Group, we provide legal services to more than 50,000 DLG clients each year. Clients can access our legal advice line team and our growing list of services includes personal injury, labour, property, estates and contractual disputes. We also support our group of parents and advocate on their behalf. DLG Legal Services is a law firm created to provide affordable access to justice through a wide range of legal services. DLG Legal Services focuses on customer service and strives to provide the highest quality advice while working quickly, efficiently and cost-effectively every step of the way. DLG Legal Services assists you in claims for personal injury, inheritance and property as well as in contractual and labour disputes, with policyholders also having access to our legal advice line. The case has been going on for 8 months. I don`t get answers, I`m constantly on the chase, I can never talk to a manager, my case never seems to get to the complaints team, even though I asked for more than 6 months. Despite the injuries and the promise of help, they don`t sort and seem to find it normal that I am simply ignored. Avoid at all costs. Find absolutely anyone else if you want reliability and some kind of help/solution for an already stressful inconvenience why you need a legal team! DLG Legal Services recently celebrated its 5th anniversary and is one of the latest brand additions to the Direct Line Group family. Unlike the broader DLG insurance business, DLG Legal Services is an organization that aims to provide high-quality and affordable legal representation for personal injury, estates, and home/property claims, as well as labor and contractual disputes.
We also operate a legal advice line, which provides qualified policyholders with general legal advice. Gail Rutherford currently runs the company. When they first spoke to them, they seemed knowledgeable and the phone staff is great. But then I kept getting the same documents I had sent a week or two before and I thought it was weird. I contacted them to see what had happened, they had lost several papers several times while we were using them. We decided to move to another legal services company. I didn`t think it was good enough. After a litany of delay and inaction in collecting a small claim from a third party, the straw that broke the camel`s back was when I learned from the other driver (to whom I desperately wrote) that his insurers had paid the claim to DGL more than 2 weeks ago. Almost 3 weeks later, I am still waiting for the payment to be sent to me. A week ago, at my request (they don`t do anything without being pressured to do so), DGL sent a letter to the third party demanding payment before being brought to justice! All the time the payment was with them. I received an email from DGL yesterday saying, «Payment should be with you in the next few days.» Incompetence and indifference of an incomprehensible law firm.
The case has been with DGL for 3 months, in which responsibility has not been contested. I have a case handled by DLG Legal Services in the last 4 years! And it`s even done, but every 4 or 5 months they send me an email stating that they are suing the other insurance company to pay the payment? I think DLG`s legal services are liars, theifs and traitors, they deal with other insurance companies that also share settlement money with each other and don`t know who was injured in an accident. I can only recommend DLG Legal Services to my enemies who are waiting for their claims to be settled and who are likely to receive payment at their death ceremony! Doggy DLG Legal Advice…! Calls to 0344 numbers do not cost more than calls at the national rate from a BT fixed line. The costs of calling from other networks may vary. Calls can be recorded. If you would like us to make adjustments to our recruitment process, please speak to our recruitment team who will be happy to assist you. 1 year in my claim, if another party took responsibility without much hassle. It`s been 1 year since I continue and follow DLG, I lost 1 year with this company, gave them everything I was asked, and when I receive the email once every four months, it has no response to my many detailed emails and asks what they all have ready.
I really believe they don`t care and somehow seem to be doing their best to devalue your claim that they`re definitely not working in your (their client`s) interest. I asked for 10 months for this to be registered as a complaint. I don`t hear anything! What was a downside has been turned into something so stressful by DLG, which is definitely meant to make it easier. They are absolutely shocking. How are they legitimate?!! By far the worst company I`ve ever come across, too bad!! At Direct Line Group, we know how important flexibility is, not only in our personal lives, but also in the way we work. Our blended way of working offers a «best of both worlds» approach that combines the best parts of working from home and in the office and offers flexibility for everyone. Has anyone here used Upwork or other similar websites to get work first to start your own business? Unfortunately, I didn`t expect my claim via DLG to have a good result, but the whole experience became much more difficult to manage with all the lack of communication. I was rarely contacted and had to call for any kind of update, my lawyer Marcus was always «otherwise engaged». In fact, I had to ask to speak to a high-ranking member of the team before someone contacted me.
My original documents have been shredded and although I was promised that an electronic copy would be sent to me as soon as possible (in September), I am still waiting – of course. I would never choose to use these people. Take all reasonable steps to settle claims and cover costs. You may want a company with an established and proven reputation at ReviewSolicitors Retention is poor and a wealth of experience has been lost Case Manager for too many cases (dual capacity for two+ years) causing stress and burnout Negative and insulating atmosphere People in leadership and management positions that are not appropriate/experienced enough for positions Direct Line Group is an equal employer of odds.