They changed the user interface. Overall, I found their services very useful for starting my own business, but the new interface is so bad that it`s almost impossible to navigate to something you need. Also, many of their links are broken or don`t work properly. Gather it LegalZoom. And fire who you paid to create this new pious website. LegalZoom is the best way to get legal help for your family and business. Ask professional and personal legal questions, get advice in specific situations, have your legal documents checked by a lawyer, and much more. Hi José. It is very important for us to try to improve the situation if there has been dissatisfaction with our service. They deserve better and we really want to try to fix things. Please contact a manager directly through help@legalzoom.com.
Hello Jason, we are happy to help you and talk about our LLC packages and processes at any time. Do not hesitate to send us an email directly via help@legalzoom.com. I used Legal Zoom to form my LLC in 2017. I paid for the $399 service and everything went well and I was very satisfied with the service. Now, 4 years later, I received a letter from a law firm in Dallas, Texas stating that I owe $399 or that I will be tried. Legal Zoom has shady business tactics that have been expressed time and time again. I will never use the services of this company again. We are available by phone, Monday to Friday, from 5 a.m. to 7 p.m. (Pacific Time). We would also like to receive your feedback on how we can improve and serve you better. Hi Samuel, we are sorry to hear that you have been charged for a service you did not know.
The plan you were enrolled in is a legal regime that entitles you to unlimited legal advice on any new legal matter as well as additional benefits. If this is something you said you didn`t want to attend, we apologize and want to fix things. We will review the details of your order and contact you directly. Do not hesitate to contact a manager directly via help@legalzoom.com. Hi Steve. We have had the opportunity to review your order and have tried to contact you about the delay. We need to confirm the name of your company. It appears that you have completed an LLC questionnaire but have indicated your company name with an Inc extension (i.e. company registration). Please send an email with your name confirmation directly by help@legalzoom.com to a manager. Thank you very much! Your question has been submitted. You should receive an email response from a LegalZoom customer service specialist within one business day.
Gain trust and build your business with customer reviews LegalZoom ranks at the bottom of all the bad and unfortunate business transactions I`ve ever done. What makes it worse is that we have a certain level of expectations when it comes to «legal service.» Don`t be fooled by positive reviews, what`s more telling is the constant theme of bad reviews. After dealing with them for 4 months, I am convinced that they are nothing more than a borderline scammer network with the sole intention of selling you worthless services. All of these free consultation «benefits» and advice allegedly received as part of your order are nothing more than invitations to sell from their affiliates disguised as part of the prize. Your support is no better. Not once have they returned a promised call where they haven`t sent the EIN request to the IRS. In the end, I assigned the EIN in less than 5 minutes online on the IRS website. Needless to say, nothing they provide had any value. Do your homework before you get involved. Go see your local lawyer, you will be much better served. Customer service is a glorified call center where you will be kindly encouraged to take a walking tour.
A gimmick is open on weekends. Any valuable help is on vacation. They sell you as an automated download. However, they need «Ham», the first monkey on the moon, to press the button at their end to make it populate. It`s not available on weekends, no supervisor is a 24-hour email deadline, which really means Monday. How to update an execution name, i.e. add Jr to a name, to our family trust and add a beneficiary, it takes 2-4 days. They will laugh nicely (literally) and tell you that your case will be dealt with on Monday because no one is there, in the meantime any legal matter could have expired on Monday. Customer service has no idea that it is in the field of legal affairs and that time is of the essence. They used to have instant availability and still do.
They simply make sure that you don`t create more than one document. In our case, we have the estate trust for 2. Absolutely, no need. What a waste of time and money. Not to mention the consequences of not meeting the deadline for my wife`s visa. Also with 7 days of pre-order. Look differently where instant service and better customer service have confidence in them for what legal needs include. Highly recommended if you have a month in advance and can afford to waste time on the phone with dishonest courtesy just to get your documents correctly. Good luck getting money back or a $50,000.00 guarantee. BTW asks them for the free revision of the documents for 1 year, then when you buy it, it turns out that it is magically 30 days. Remember, they have to press the button on the other side and it takes up to 4 days to do so, but can be done in 5 minutes when you call.