If you have a company pension plan, please email employerdedicatedteam@landg.com Our philosophy is to contact customers as soon as we hear them speak to discuss their complaint and make sure we understand their concerns. Talking to our customers gives us real insight into what`s important to them and helps us get it right quickly. Pet insurance Existing customer enquiries: 0370 060 2729 As a legal and general client, we are pleased to be able to offer you exclusive offers for our life insurance products. We continue to prioritize inquiries about bereavement, setting up spousal pensions and changing the details. All of our lines are open, although we may occasionally change our hours of operation so that our team can take care of other essential services. If you are an employer, you can access all the information on our general employers page. Taking care of our customers is our top priority. For this reason, all our administration is carried out in-house in the UK. We believe this will allow us to offer our customers the best possible service. We do not outsource any part of our administration. When we talk about personal information, we mean information about a person who can identify them, such as name, address, email address, phone number, and financial details. These may include customers (including prospects), their designated representatives (e.g.
agents), employees, shareholders, business contacts, and suppliers. Any reference to «information» or «data» in this Policy is a reference to personal data about a living individual. This report contains reportable complaints from individual customers. Our report includes our findings for: Legal & General acts as one brand, but in fact, our clients are served by a number of different companies. You probably don`t know the names of these companies, but our coverage shows which companies care about our product line. In some cases, the same products are sold by more than one company. Our goal is to give our clients confidence that we treat them fairly and that we demonstrate the highest standards of honesty and integrity. Our dedicated complaint managers are mass pension plan specialists and are able to quickly get to the heart of the problem and explain things clearly and thoroughly to the client in order to resolve the issue.
All complaints perform a root cause analysis and the results are escalated to our business excellence teams. In 2021, we received a complaint from less than 0.06% of our clientele. With the L&G Digital Home survey, you can offer our customers a first-class customer experience. We know that sometimes things can go wrong. Our top priority is to provide you with the highest level of customer service. If there is a problem, please let us know and we will try to find a solution as soon as possible. To support our commitment to providing an exceptional customer experience, you can expect us to adhere to these principles when handling your complaint: we want to be fair to all our customers, and if we can`t resolve your complaint, we`ll tell you why and what other options you have. You have data protection rights regarding how we process your personal data. More information on these rights can be found on the Information Commissioner`s website. If you wish to exercise any of these rights, please contact your customer service.
You can also use the Contact Us section of our website. We measure client satisfaction through post-call surveys to ensure members receive the highest standards of service when interacting with us. Our post-call surveys are conducted by Watermelon and our average Net Promoter Score (NPS) in 2021 was +73. If you would like to contact us by email about a product other than retirement, please visit our main customer page so that we can process your request properly. We are looking for a contact advisor for the Barnsley team. At Legal & General, we are aware that our client management teams have a direct relationship with your members and will take care of them for a long time. We understand the value of this relationship and how important it is to get it right. For general customer inquiries, please call:01737 370 370 To better understand our customers and continue to support them beyond our daily interactions, we regularly work with vulnerable clients, including those suffering from bereavement, dementia and terminal illness, to launch a range of initiatives and training programmes in coordination with our charitable partners. You can find more information on our Corporate Social Responsibility page.
Use the following information to file a complaint about a legal and general life mortgage or a retirement interest-only mortgage. A complaint to Legal & General Home Finance could include: if you have taken out a lifetime mortgage with us and are not satisfied with the product, or if you are not satisfied with the customer service you have received. Use the following information to file a complaint about general legal and financial advice. A complaint to Legal & General Financial Advice could include: if you are not satisfied with the advice you have received, the conduct and customer service of the advisor or call handler, or if you have a complaint about our policies. For general inquiries, to update your ISA bank details or to change your online address securely. Personal data collected from you will be shared with fraud prevention authorities in order to prevent fraud and money laundering and to verify your identity. If fraud is detected, you may be denied certain services, finances or employment. For more information about how your information is used by us and these fraud prevention agencies, as well as your privacy rights, please visit legalandgeneral.com/cifas You can reach our telephone team by text transfer at the following address: If you have any questions about this Privacy Policy or wish to exercise any of your rights, including changing your marketing preferences, please contact your usual legal and general contact or Customer Service Team.
You can also use the Contact Us section of our website. This Privacy Policy applies to retail clients who seek financial advice, solicit quotes, purchase our products or enter into agreements with us, as well as individuals we cover under employer-sponsored programs. We have a separate privacy policy for professional business clients, which you can find on our website. Legal & General (Portfolio Management Services) Limited or Legal & General (Unit Trust Managers) Limited We use the personal data we hold about you: Please note for all numbers:Lines are open:8am – 8pm Monday to Thursday8am – 6pm FridaySaturday and Sunday closedWe are closed on public holidays We are committed to handling complaints as soon as possible. To ensure that we continually improve the products and services we offer, we monitor, investigate and respond to complaint trends. If you have concerns about how we process your personal data or if you are not satisfied with how we have handled a request from you regarding your rights, you also have the right to lodge a complaint with the Information Commissioner`s Office. Your address is:. If you are calling from outside the UK, please call +44 (0)1737 370 370. We are sorry to hear of your loss. You will need the following data to complete the notification form: Choose from the drop-down menus below to find full contact and support information.